Module 1: Real Estate Administration
- Roles and responsibilities of a property manager
- Adding value to a real estate investment
- Strategies for tenant satisfaction
- Contracting with vendors and suppliers and managing supplier agreements
- Property characteristics and leasing and marketing strategies
- Managing risk and understanding commercial insurance coverages
- Property Tour: The property management office
Module 2: The Well-Versed Real Estate Manager
- Developing effective emergency and disaster preparedness plans and programs
- Managing tenant improvements and capital projects
- Budgeting, accounting, and business plan development
- Models for recovering base rents and operating expenses
- Due diligence process for buying and selling real estate
- Understanding OSHA safety requirements
- Understanding indoor air quality issues and EPA recommendations and requirements
- Property Tour: Engineering office and non-office occupancies
Module 3: Building Operations I
- How HVAC and plumbing systems work
- How electricity flows through a building and the various levels of power
- Work order systems and best practices for managing services calls
- Property Tour: HVAC, domestic water, fire alarm, fire sprinkler, main electric room
Module 4: Building Operations II
- Types and operations of fire alarm and sprinkler systems
- Reactive vs. preventive vs. predictive maintenance of building facilities and systems
- Elevator and escalator systems and operations
- Roofing systems
- Managing solid waste and recycling
- Managing cleaning services and contracts
- Property Tour: Elevators/escalators, roof systems, solid waste/recycling, janitorial inspection
Module 5: Putting It All Together
- Successful approaches to pest management
- Types of parking structures and parking management
- Assuring secure and safe buildings
- Understanding and managing landscaping tasks and snow removal
- Learn about BOMA and meet BOMA leaders
- Learning assessment group exercise
- Property Tour: Parking, security, pest control, landscaping
New Module 6: Other Property Types
This new addition to the Foundations curriculum describes the major similarities and differences between managing office buildings and industrial, retail, mixed-use and medical office buildings. The 6th module is optional, and can alternatively be distributed as supplemental material.