Building  Owners  and  Managers  Association  International

Building Owners and Managers Association International

Office Tenants Report Low Tolerance for Pests, High Expectations for Property Managers

July 9, 2014

Orkin and BOMA International Release Statistics Surrounding Office Properties and Pests
(ATLANTA – July 9, 2014) Pests are a common issue in offices and a source of anxiety for office managers, according to survey findings released by pest control leader Orkin and the Building Owners and Managers Association (BOMA) International.
The survey, which polled office, building and facility managers in a variety of property types, revealed that 89 percent of office tenants have seen at least one pest in the past 12 months. When it comes to reporting pest sightings, almost one half of office tenants will notify building management after as little as one pest sighting, and that number jumps up to 83 percent by the time the second sighting occurs. Although it is likely that office tenants expect to see pests on occasion, the study shows that half will start looking for a new space after multiple pest sightings.
“These survey results reveal the critical business impact that pest presence can have on a tenant’s perception of a property,” said Patricia Areno, CAE, senior vice president of BOMA International. “Tenants are saying there’s a very real possibility that they will consider moving office space if pest issues are not resolved quickly and effectively.”
While property managers are typically well informed about service visits from a pest control provider, the same cannot be said of their tenants. According to the study, 25 percent of office tenants rarely, if ever, are notified of pest control visits; yet, two-thirds want to be a part of the visit, or at least know in advance when it is taking place.
“Establishing an open line of communication between pest management providers, property managers and office tenants is essential to helping prevent pests from causing a problem in the workplace,” said Orkin Technical Services Director Ron Harrison, Ph.D. “Communication helps build trust and understanding and can keep your pest management decisions proactive, rather than reactive.”
About Orkin, LLC
Founded in 1901, Atlanta-based Orkin is an industry leader in essential pest control services and protection against termite damage, rodents and insects. The company operates more than 400 locations with almost 8,000 employees. Using a proprietary, three-step approach, Orkin provides customized services to approximately 1.7 million homeowners and businesses in the United States, Canada, Mexico, Europe, South America, Central America, the Middle East, the Caribbean, Asia, the Mediterranean and Africa. Orkin is committed to studying pest biology and applying scientifically proven methods. The company collaborates with the Centers for Disease Control and Prevention (CDC) and eight major universities to conduct research and help educate consumers and businesses on pest-related health threats. Learn more about Orkin at Orkin is a wholly-owned subsidiary of Rollins Inc. (NYSE: ROL)
About BOMA International
The Building Owners and Managers Association (BOMA) International is a federation of 93 BOMA U.S. associations and 14 international affiliates. Founded in 1907, BOMA represents the owners and managers of all commercial property types including nearly 10 billion square feet of U.S. office space that supports 3.7 million jobs and contributes $205 billion to the U.S. GDP. Its mission is to advance a vibrant commercial real estate industry through advocacy, influence and knowledge. Learn more at
Stephen Lintner
(404) 214-2283
Courtney C. McKay
Manager of Communications & Marketing
BOMA International
(202) 326-6352