Building  Owners  and  Managers  Association  International

Building Owners and Managers Association International

Tenant Survey Reveals BOMA 360 Buildings Outshine Competition

June 21, 2012

For Immediate Release

—BOMA 360 Buildings Score Higher in 52 Out of 54 Tenant Satisfaction Categories—


(WASHINGTON—June 21, 2012) According to a new study by Kingsley Associates, buildings that have earned the BOMA 360 Performance Program® designation have higher tenant satisfaction scores in 52 out of 54 categories compared to commercial office buildings without the BOMA 360 designation. Most notably, 92 percent of tenants in BOMA 360 buildings report high overall satisfaction.

Now in its fourth year, BOMA 360 is a commercial real estate designation developed by the Building Owners and Managers Association (BOMA) International that recognizes all-around excellence in building operations and management. The program benchmarks a building’s performance in six key areas including: operations and management; security and safety; training and education; energy; environment and sustainability; and tenant relations. Currently there are 462 BOMA 360 buildings in more than 55 cities in the U.S., including Atlanta, Boston, Dallas, Houston, San Francisco and Washington, D.C., which each have more than 25 BOMA 360 buildings.

“BOMA 360 is an increasingly valuable designation for property owners and managers to differentiate their assets as a way to recruit and retain tenants,” said BOMA International Chair-elect Joseph W. Markling, managing director, Strategic Accounts at CBRE. “The findings of this study confirm that BOMA 360 buildings consistently provide quality tenant service and achieve top-notch performance.”

In addition to overall property management, Kingsley Associates surveyed tenants in categories including maintenance, leasing, security and air quality. BOMA 360 buildings outperformed a comparable set of commercial office buildings without the designation in all of the top survey categories. Other key highlights:

74 percent of tenants in BOMA 360 buildings noted they are satisfied with the value they receive for the rent they pay, compared to 68 percent of tenants in other buildings.

More than 90 percent of tenants rated personnel in BOMA 360 buildings as “good” or “excellent.”

88 percent of tenants in BOMA 360 buildings reported they are happy with the overall sense of security compared to 84 percent of tenants in other buildings.

80 percent of tenants in BOMA 360 buildings rated the indoor air quality “good” or “excellent” compared to 74 percent of tenants in other buildings.

Kingsley Associates is the real estate industry's leading provider of research and consulting services. These findings are based on surveys of 4,000 tenants in 180 BOMA 360 buildings. For more information about the successful operations of BOMA 360 buildings, please view the BOMA 360 case studies.


About BOMA International
The Building Owners and Managers Association (BOMA) International is an international federation of more than 100 local associations and affiliated organizations. Founded in 1907, its 16,500-plus members own or manage more than nine billion square feet of commercial properties. BOMA International’s mission is to enhance the human, intellectual and physical assets of the commercial real estate industry through advocacy, education, research, standards and information. On the Web at

About Kingsley Associates:
The most successful firms in real estate rely on Kingsley Associates for cutting-edge business intelligence solutions. With a depth and breadth of insight unmatched in the industry, Kingsley Associates brings thought leadership and passionate client service to every engagement. Kingsley Associates is a leader in tenant satisfaction surveys, resident satisfaction surveys, client perception studies, strategic consulting and operations benchmarking. To learn more, please visit our website or our blog

Jennifer Routh
Environics Communications for BOMA International